What is your cancellation policy?
You may cancel or reschedule an appointment with no charge any time before the close of business (5pm), on the business day preceding your appointment.
Same day cancellations, missed appointments or same day rescheduling of an appointment to a different day will incur a charge of 100% of the scheduled service’s regular price, unless:
- you have an unused treatment credit that you purchased directly from Healing House, in the form an appointment voucher, package or a membership, in which case we will apply that credit to cover your same day cancellation, missed appointment or same day rescheduling of an appointment.
- you are a member at Healing House and you do not have a pre-paid treatment credit, in which case we will charge you the membership rate for your same day cancellation, missed appointment or same day rescheduling of an appointment.
All other same day cancellations, missed appointments, or same day rescheduling of an appointment to a different day will incur a charge of 100% of the scheduled service’s regular price.
An active credit card must remain on file with Healing House in order to reserve an appointment. This card will only be charged in the event that you cancel, miss, or reschedule an appointment on the same day and have no unused treatment credits.
Gift certificates or treatment credits purchased from any website other than www.healinghouse.com cannot be applied to cover missed, cancelled or rescheduled appointments.
All appointment requests are subject to availability, and we reserve the right to reschedule any appointments at our discretion in order to best accommodate all of our patients needs.